2. Research Associate（Analytical）
Responsible for daily operations of customer service function for order processing from receiving orders to shipment
Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction.
Closely following up order status / project status and providing timely communication with customers.
Achieving department and individual KPIs.
Act as an effective backup in Customer Service team in emergency.
Deal with other assignments assigned by superior.
1-2 years working experience in related department of a multinational company.
Basic in English spoken and writing and good computer skill in office software;
Cross-functional communication skill, speaking in a clear voice, mandarin standard, good communication and understanding capability.
Quick thinking, good sense of customer service. Good-natured, patient, responsible, with team work spirit, be able to work under pressure and conflict management capability. Ability to do detail work and proactive meet customer's needs
Focus on analytical tasks required from R&I labs follow Solvay standards and SOPs.
Insure the instruments run in order by proactive maintenance. Record & report phenomena happen during experiments.
Advise for development and update of analytical methods and procedures by related MSA tools.
Support senior scientist for R&I and GBU projects progress on time and efficiently. Provide primary comment for project report.
Contribute in writing the relevant patents requests if needed.
Support to internal technical training and seminar.
Ensure all daily works meet HSE requirements.
Education Level: Fresh Master degree or experience Bachelor degree of analytical chemistry or relative technology.
Work experience: Bachelor with more than 1 year experience of analytical works in a research field or QC lab, or Master with experience of analytical chemistry, chemical engineering, or material science. Be familiar with analytical tools like ICP, IC, XRD, FTIR, etc.
Personality: team work, communication, customer orientation and open mind.
Language: fluent oral and writing in Mandarin and English.
Management, set-up and maintenance of lab equipment
HSE (Lab safety) related lab work
Experimental support to his/her project manager
Sample analysis with different QC method
Standard operation procedure preparation and updating
Lab data summarize and report
Other related tasks from manager
Chemical, organic chemistry or related field, bachelor degree or above
Very good safety sense in chemical lab
Chemical experiment experience preferred, good lab work motivation is expected
Experience and Knowledge about HPC industry preferred, but not must
Read and writing skills of English
Provide support to Brand teams (e.g. meeting organization, teleconferences, appointment, preparation of documents and accounting forms, booking hotels and travel tickets, etc.).
Budget Tracking, accountable for TA tracking and Year Actuals vs. committed expenses, working with and share best practice across Brand Teams
Validate Marketing initiatives with current customers
Have regular contacts with KOLs and attending physicians in order to get a top-line feeling of meetings organized by AZ
At least 2 years of secretarial experience in a fast-paced working environment;
Able to carry out duties and responsibilities with minimal supervision;
Able to prioritise and balance tasks as assigned and deliver within deadlines with confidence;
Demonstrate resourcefulness in seeking information and developing solutions;
Excellent organisational skills and experience in planning, coordinating and managing big meetings;
Ability to liaise with multiple stakeholders and collaborate with other PA across multiple geographies;
Confident dealing with senior business people;
Good command in written & spoken English and Chinese;
Good working knowledge of MS Word, PowerPoint & Excel.
No.110：行政前台、Admin、Talent Resourcing Support、第三方渠道审核专员